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Privacy Policy for Malaysia Account Data

Privacy choices, account records, cookie settings and Malaysia payment context sit in one policy, so you can see how jekpot handles data before you open your account.

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jekpot Privacy Policy for Malaysia Account Data
CONTACT ROUTES

Privacy Help Through Local Channels

Privacy questions should reach the team that can check your account record safely. Use the account inbox when you are logged in, or email privacy@jekpot.

Account inbox Send privacy requests from inside your account when you can log in.
Privacy email Email [email protected] for access, correction, deletion, cookie, or sharing questions.
Live chat handoff Live chat can route your privacy matter to the right team.
ACCOUNT SAFETY

Data Care Inside Your jekpot Account

Our Privacy Policy is written around the data you actually create: account details, login records, wallet activity, payment references, cookie settings, support messages and game-session records.

Collection purpose

We collect account, contact, device, wallet and session details for clear purposes: account setup, login protection, payment reconciliation, support handling, record keeping, fraud checks and compliance with lawful requests that apply to our service.

Cookie handling

Cookies help remember your session, protect login activity, measure page performance and keep wallet actions consistent. You can manage browser settings, but some account pages may not work properly if required cookies are blocked.

Payment records

When you use Touch 'n Go, GrabPay, Boost dan FPX, we store references needed to confirm deposits, check withdrawals, match disputes and keep accounting records. We do not publish those payment details on your profile.

Account security

Login records, device signals and verification steps help us detect unusual access. If we see a privacy risk, we may pause certain account actions while we confirm the request came from you.

Retention periods

We keep different records for different periods, based on account activity, payment reconciliation, legal duties and dispute handling. When data is no longer needed, we delete it or reduce it so it no longer identifies you.

Request changes

You can ask us to correct, access, delete or restrict certain personal data. Some requests may be limited where we must keep records for law, security, payment checks or unresolved account matters.

Malaysia Privacy Policy Questions Answered

These answers explain the practical parts of our Privacy Policy before you open an account or while you manage one. They focus on what data is collected, why it is used, how payment records are treated, and how you can contact us about your rights. If your request involves account access, we may need to verify you first.

It includes account details, contact data, login records, device signals, wallet activity, payment references, cookie settings, support messages and game-session records. We use these records to operate your account and respond to privacy requests.

Payment references help us confirm deposits, check withdrawal requests, reconcile account balances and respond to disputes. For Malaysia methods such as Touch 'n Go, GrabPay, Boost dan FPX, we store only the records needed for those purposes.

Yes, you can ask for access through the account inbox or [email protected]. We may need to verify your identity first, then we will explain what account data we hold and how it is used.

You can ask us to correct details that are wrong or outdated. Some fields may require extra checks, especially if they affect payment records, verification status, or security controls linked to your account.

Retention depends on the record type and purpose. Some data is kept while your account is active, while payment, security and dispute records may be kept longer when law, accounting duties or unresolved matters require it.

Cookies can remember your session, protect login activity, measure site performance and support wallet flow. You can adjust browser settings, but blocking required cookies may affect login, payment confirmation or account pages.

Use the account inbox when you can log in, or email [email protected]. Tell us what you want to access, correct, delete or restrict, and avoid sending passwords or one-time codes.

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